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Refund Policy for Glowing Gowns, LLC

Effective Date: January 2024]

Thank you for choosing Glowing Gowns, LLC for your custom fiber optic wedding dress. Please read our Refund Policy carefully before making a purchase, as it outlines our policy regarding refunds.

  1. Custom Fiber Optic Wedding Dresses:

1.1. Glowing Gowns, LLC specializes in creating custom fiber optic wedding dresses tailored to your unique specifications. Each dress is meticulously crafted to meet your individual preferences and requirements.

  1. No Returns:

2.1. Due to the personalized and bespoke nature of our custom fiber optic wedding dresses, we do not accept returns.

  1. Order Confirmation:

3.1. Before placing an order, please review and confirm all details, including size, style, color, and customizations. Ensure accuracy to prevent any discrepancies.

  1. Quality Assurance:

4.1. We take pride in the quality of our products. Each custom fiber optic wedding dress undergoes thorough quality checks before shipment to ensure it meets our standards.

  1. Cancellations:

5.1. Once an order is placed, cancellations are not permitted. Please consider your purchase carefully.

  1. Damaged or Defective Items:

6.1. In the rare event that your custom fiber optic wedding dress arrives damaged or defective, please contact us within 5 days of receiving the item. We will assess the issue and, if deemed valid, take appropriate corrective action.

  1. Refund Exceptions:

7.1. Refunds will only be considered on a case by case basis and are not guaranteed.

  1. How to Contact Us:

8.1. If you believe you are eligible for a refund due to a manufacturing defect or damage, please contact our customer support team at info@glowinggowns.com within 5 days of receiving the item. Provide detailed information, including your order number, description of the issue, and supporting photographs.

  1. Resolution Process:

9.1. Our customer support team will review your case and provide instructions on the resolution process. If a refund is deemed appropriate, it will be processed using the original payment method.

  1. Changes to the Refund Policy:

10.1. Glowing Gowns, LLC reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase with Glowing Gowns, LLC, you acknowledge and agree to the terms outlined in this Refund Policy.

Thank you for choosing Glowing Gowns, LLC for your special day!

 

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